FAQ

Default solution folder, feel free to edit or delete it.

I have been locked out of my account
For security reasons your account will be locked after three incorrect attempts. Double check that you are using the correct email as well as the spelling...
Wed, 1 Jun, 2016 at 9:52 AM
How long does it take for my funds to reflect on my account?
There is a 24hr period maximum clearance time for transfers. Please ensure that your low balance alerts are set  to avoid yours child's card running ...
Wed, 1 Jun, 2016 at 9:56 AM
ALLXS Smart School ID: How to view your child's transaction history
Fri, 20 Jan, 2017 at 8:40 AM
My deposit is not reflecting
Ensure that your proof of payment has been sent to the correct email address: accounts@allxsmedia.com If your deposit does not reflect within 24hrs ...
Wed, 1 Jun, 2016 at 9:59 AM
I'm having trouble linking my card
Once you have joined the school or business you would like to transact with go to 'accounts' and double click on 'no card.' Then under...
Wed, 1 Jun, 2016 at 11:24 AM
Why do I need to set a parent low balance and a student low balance
The system is designed for family accounts so you can decide balances for individual family members. The parent account is used to transfer into the diffe...
Wed, 1 Jun, 2016 at 11:28 AM
How do I place a pre-order?
If you would like place orders the pre order is on the left hand side menu of your parent dashboard. Once you have made an EFT in the ALLXS bank ...
Thu, 17 Nov, 2016 at 9:19 AM
I can't link my child's name
When linking your child to your parent account for the first time ensure that you fill out their full name as it is written on their cashless cards.
Wed, 26 Oct, 2016 at 10:52 AM
How do I increase my child's daily spend limit?
Once you have logged onto your account click on 'accounts,' and then double click on your child's name. Under the menu item 'diet,...
Wed, 26 Oct, 2016 at 11:07 AM
Why is there a parent and child account?
The system is designed to cater for multiple children. It enables the parent to do quick transfers into each child's account. Should you not wa...
Wed, 26 Oct, 2016 at 11:12 AM